CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: ESneakers@mysite.com
or fill in our contact form:
FAQ
01
My size is not available, when is my size available?
Thanks for visiting Esneakers_shop! We sell exclusive sneakers with a limited stock. We sometimes manage to get additional stock (restock) and we will communicate this immedetialy on our Facebook and instagram.
03
It’s my fist time on ESneakers, how do I order?
Ordering at ESneakers takes you through the following simple steps:
Step 1: Select the product
Use the general search option or search by brand, category, size, color or price to find the desired product.Select the desired product by clicking on it.
Step 2: Add product to cart
Select the color and size and add the product to your cart ('add to bag')
Step 3: Order this product
Enter your address, shipping method and payment method. Check the contents of your cart. Click once your details are correct at checkout ('place order') to finalize the order.
Step 4: Confirm order
Follow the steps to your final order confirmation.
Extra: Follow your order
Follow your order by using the track & trace code send to you by the shipping company after placing your order.
05
Can I cancel my order?
You can return an order. If you want to cancel an order which has not been shipped yet we recommend you to email ESneakers ESneakers@mysite.com Please put in the subject of your email: “CANCEL ORDER: SB(ORDERNUMBER)”. We try to process cancellation emails at once.
Unfortunately it’s possible we receive the email too late because of weekend or holidays or your order is already shipped, in this case you can return the order after you have received it.
02
How do I pay for the products?
ESneakers customers can choose between several secure payment options. The payment is done in a secured environment and can be done in several ways: Paypal, mastercard and credit card.
04
How do I know that my order is successfully placed?
If your order is successful, you will receive an immediate automated e-mail to confirm the order and inform you about the appropriate tracking number. This means that the payment was successful.
In exceptional cases it may happen that product is not in stock or that there is a problem with the payment, if this is the case; please contact Sneakerbaas asap: ESneakers@mysite.com
If the product is in stock and payment has been received, you will also receive an email when the order is shipped.
06
Which company do you use to ship?
Sneakerbaas ships all orders with a very reputable and reliable shipping companies like:
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Thailand post
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FEDEX express​ (international express shipping)
07
How long does the shipment of my order take?
An order placed before 17:00 on a working day is usually shipped the same day and is usually brought to you in a couple of days by the shipping company. This depends on the country you live in. The delivery of an order is within 14 working days if the product is in stock.
Shipping time (approx.):
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Thailand: 1 – 2 working days
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Europe: 7 – 10 working days*
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Rest of the world: 7 – 14 working days*